If your tree dies or catches a terminal disease (they are sent with no disease) within 3 months of delivery, Trees Online will offer a 100% FREE REPLACEMENT including UK MAINLAND DELIVERY. (free delivery does not apply outside UK mainland)
If your tree dies or catches a terminal disease from 3 to 12 months of delivery, Trees Online will offer a 40% discount on a replacement tree.
If you turn out to be a bit of genocidal gardener and even weeds die from your digits then you can have our sincerest sympathy and 10% discount on any replacement purchase from 1 to 3 years after delivery.
0-3 Months after delivery 100% discount after tree death or disease verified
3-12 Months after delivery 40% discount after tree death or disease verified
12-36 Months after delivery 10% discount after tree death or disease verified
- The tree you purchased must not have been part of any clearance sale or any multiple item discount offer.
- Each dead tree will be replaced just the once. Local conditions will likely be the cause of multiple tree death.
- The tree must have died or become diseased from natural causes e.g. vandalism is not covered in this warranty.
- This offer starts from 1st January 2009, any trees purchased before then are not part of this warranty.
- The tree must be dead or terminally ill. Our tree consultant will require photographs to offer a prognosis.
- If the tree you originally ordered is not in stock, then we can only offer you the closest replacement.
- There is no cash alternative or other replacement compensation other than a discounted replacement tree.
- Freak weather conditions are not covered e.g. high winds, excessive rain fall etc
- Total order value up to £500 only.
Just in case you are worried about having the inconvenience of digging up and replanting another tree, we replace around 1 in 1000 trees and cause of death is yet to be sourced back to our Nursery, it is usually something else. Contact on 0800 043 1057 for more details.